SHIPPING & RETURNS


BECAUSE A PARCEL FULL OF GLAM IS BETTER THAN A BUNDLE OF BILLS!

 

Shipping

We ship anywhere in Australia and globally from our studio in Melbourne, Australia*. All purchases over AU $50.00 are shipped free of charge via express post within Australia.

We charge flat rate domestic and international shipping. Rates are;

AUSTRALIA - $10.00 (express post)

NEW ZEALAND - $20.00

REST OF WORLD - $50.00 

All dollar values quoted are in AUD. View currency converter here.

Australian Orders | All orders are shipped within two business days (and as soon as possible) via Australia Post. Orders placed before 7:00PM (Melbourne time) where the express post shipping option is selected will be dispatched on the next business day. GLAM EMPIRE cannot guarantee next day delivery. Australia Post delivers Monday to Friday only. If no one is able to receive your delivery, the courier may leave a card for you to pick up the delivery at your nearest Australia Post outlet. 

*Some styles may be shipped to you from one of our stockists.

    International Orders | International orders are shipped flat rate regardless of how large your order is. All orders are shipped via registered mail or Pack & Track International. Reliable delivery within 3 to 10 business days.  Each order is assigned a unique code that enables you to track your parcel on its way to you.

    Please note that our site is not equipped to refund postage costs for returned items. 

     

    Returns

    We know it's a little risky buying something online and hoping that it will fit like a glove, If you receive your GLAM EMPIRE piece and don't fall in love, you can return it for an exchange or full refund, following this process;

    1. Within seven days of receiving your item, email info@glamempire.com.au to let us know you'd like to return it. We may ask a few questions, so that we can improve on our future designs and fit. 

    2. Post your unworn, unwashed garment back in original condition with all tags attached. We must receive your return within 14 days of its original delivery date to you. Please note that return shipping is unable to be refunded.

    3. Once we receive your return, it will be assessed and upon approval, you will receive a full refund (including shipping) to your original payment method.